Refund and Cancellation Policy

Our primary services consist of digital content, including AI-generated readings and reports. Due to the immediate and irreversible nature of providing this digital content, we have a strict no-refund policy.

In accordance with the Consumer Contracts Regulations 2013, the standard 14-day cancellation period does not apply to digital content if you have provided your express consent to receive it immediately and have acknowledged that you will lose your right to cancel.

By purchasing any AI-generated reading or other instant digital content from our site, you are providing this express consent and acknowledging the loss of your cancellation right once the content delivery begins.

For any live, human-led consultations booked through our service, you may cancel for a full refund provided you give us at least 24 hours' notice before the scheduled appointment time. Cancellations made with less than 24 hours' notice, or failure to attend a scheduled session, will not be eligible for a refund.

All sales are considered final. However, we may, at our sole discretion, offer a refund or credit in exceptional circumstances, such as a demonstrable technical failure which prevented the delivery of the purchased service. If you believe your situation warrants an exception, please contact us at mysticanswer@gmail.com with your order details and a description of the issue.